Customer Service Assistant
About The Position
This position plays a critical role in operations by assisting Account Managers in the day-to-day operations and is a perfect steppingstone into an Account Manager role. PAM Transport was founded in Tontitown, Arkansas, in 1980 by Paul Allen Maestri as a 5 truck operation. In our 40+ years of being in business, we have become an international company with more than 2,200 trucks and 8,000 trailers. Our goal is to provide exceptional service to our customers and we believe that starts with having exceptional employees who are passionate about their work. Our culture is unique in that we offer the growth opportunities of a large company, but we still maintain that “small town feel” and community here at PAM.
Requirements
- Great time management and multi-tasking skills to effectively prioritize daily assigned tasks
- Quality and effective communication
- Ability to utilize a plethora of databases/sites specific to customers
- Goal oriented to promoted into the Account Manager role
- Personable, inquisitive, and positive attitude.
Responsibilities
- Assist the Account Management group with assigned tasks
- Appointment scheduling according to customer specified rules
- Track and trace of customer shipments for proactive communication
- Data entry across multiple platforms
- Communicate effectively with customers on requested updates
- Maintain a high level of commitment reporting
Benefits
- Medical/Dental/Vision Insurance
- 401k
- PTO
- Other Voluntary Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
