Customer Service Assistant
About The Position
At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success. We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help create exceptional service experiences. This role is ideal for individuals who enjoy helping others, building positive relationships, and working in a collaborative environment.
Requirements
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Positive attitude and professional demeanor.
- Strong organizational and multitasking skills.
- Ability to work independently and as part of a team.
- Reliable, adaptable, and detail-oriented.
Nice To Haves
- Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.
Responsibilities
- Welcome customers and provide professional assistance.
- Assist customers with questions, requests, and service needs.
- Resolve routine customer concerns with a positive, solution-focused approach.
- Build strong customer relationships through outstanding service.
- Maintain organized records of customer interactions and activities.
- Support daily customer service operations and team objectives.
- Collaborate with team members to ensure customer satisfaction.
- Follow company customer service standards and procedures.
- Participate in ongoing training and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
