Customer Service Assistant (CSA)-$22
About The Position
A Customer Service Assistant (CSA) helps cater aircraft by loading equipment onto trucks, guiding a Customer Service Representative (CSR) to aircraft, and moving equipment from the truck to the aircraft galley. The role includes quality checks and adjusting meal quantities for assigned flights. Work must follow customer guidelines and safety regulations. The CSA follows directions, works as part of a team, and may complete pre-trip truck inspections or other duties assigned by management. The position involves working assigned schedules that may vary and may include weekends and holidays, with overtime when required. Most duties take place outdoors in all weather conditions, with exposure to extreme temperature changes and noise. The job requires frequent handling of items up to 50 pounds, standing, bending, lifting and moving during shifts of 8 or more hours, and working at heights of up to 25 feet or more depending on the aircraft. Employees are expected to demonstrate gategroup’s values of Excellence, Integrity, Passion and Accountability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Requirements
- Must be at least 18 years of age.
- Current U.S. driver's license.
- Ability to read and write to complete required forms.
- Ability to communicate effectively with supervisors and co-workers.
- Work the assigned schedule, which may vary and include weekends and holidays.
- Work overtime when required.
- Arrive at work on time and comply with Company Policies.
- Ability to lift, push, pull, and move products, equipment, and supplies up to 50 pounds frequently during the shift.
- Ability to stand, bend, lift, and move intermittently during shifts of 8 or more hours.
- Ability to work at heights up to 25 feet or more, depending on the aircraft.
Nice To Haves
- High school diploma or GED preferred.
- Up to one year of experience preferred.
Responsibilities
- Assist the Customer Service Representative in catering aircraft.
- Guide the Customer Service Representative safely and accurately to aircraft.
- Perform quality checks on assigned flights.
- Add or subtract meals for assigned flights.
- Follow customer guidelines and safety regulations.
- Follow directions and work as a member of a team.
- Complete pre-trip truck inspections when directed.
- Complete paperwork and related administrative duties.
- Perform additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
