Customer Service Assistant

HRS Talent Solutions • Cincinnati, OH

2d • Onsite

About The Position

We are currently hiring for a Customer Service Assistant position for individuals who are professional, dependable, and able to support day-to-day customer service activity through strong communication, organization, and follow-through. This role is well suited to someone who can help maintain a positive customer experience, respond to routine inquiries, and support service-related tasks in a professional office environment. The position includes a combination of customer communication, service coordination, record updates, issue tracking, internal follow-up, and general support for customer service workflows. The right candidate will be comfortable helping customers, maintaining accurate information, and supporting a team through consistent and organized daily service tasks. This is a strong opportunity for applicants who want to build experience in customer support, service coordination, and office-based client communication. There is also room to grow over time for candidates who demonstrate reliability, professionalism, and strong overall performance.

Requirements

• Reliable transportation to and from the workplace, if required
• Strong communication skills and professional customer-facing manner
• Ability to stay organized and manage routine support tasks consistently
• Professional attitude and dependable work habits
• Ability to follow established service processes and handle information accurately

Nice To Haves

• Previous experience in customer service, office support, administration, or front-line client support is an asset
• Comfortable using email, spreadsheets, documents, and internal systems
• Clear written and verbal communication
• Strong time management and ability to stay organized throughout the day
• Ability to handle recurring support tasks with accuracy and professionalism
• Team-oriented, dependable, and service-focused approach to daily work

Responsibilities

• Provide day-to-day support for customer service activities and routine service requests
• Respond to customer inquiries in a professional and timely manner
• Maintain and update customer information in internal systems and records
• Help track service issues, follow-up items, and customer communication
• Support coordination between customers and internal team members as needed
• Assist with service-related documents, updates, and routine administrative tasks
• Help maintain accurate records and organized customer support workflows
• Contribute to a professional, responsive, and service-focused work environment

Benefits

• Competitive starting wage based on experience, qualifications, and overall fit
• Room for growth over time for candidates who show strong performance, reliability, and the ability to take on additional responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed