Customer Service Assistant
Shik Innovation Group•Cincinnati, OH
About The Position
At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact. We are seeking a professional and customer-focused Customer Service Assistant to support daily customer interactions, respond to service inquiries, and help maintain a positive customer experience.
Requirements
- Strong communication and interpersonal skills
- Professional and customer-focused demeanor
- Organized and dependable
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
Nice To Haves
- Previous customer service experience is a plus but not required
Responsibilities
- Assist customers with questions and service-related concerns
- Provide accurate information about products and services
- Support account updates and order processing
- Maintain records of customer interactions and requests
- Resolve basic customer concerns and escalate complex issues when needed
- Collaborate with internal teams to support customer satisfaction
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
