Customer Service Assistant

Miller International Inc. • Denver, CO

3d • Onsite

About The Position

Miller International, Inc., an apparel designer and distributor of Cinch® and Cruel®, is seeking a Customer Service Assistant to join the team! The Customer Service Assistant will provide administrative and operational support to the Customer Service and E-Commerce teams. This entry-level role focuses on assisting with daily tasks, responding to basic customer inquiries, and helping ensure a smooth and positive customer experience. The CSR Assistant works under the guidance of Customer Service and E-Commerce Representatives and escalates more complex issues as needed. At Miller International, our employees enjoy a fun, casual, and laid-back atmosphere. If you have customer service experience, this is your opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications and are ready to join our team of positive, enthusiastic, and dedicated team members. This opportunity is not a remote position but is at our North Denver, Colorado, corporate office.

Requirements

• Strong communication skills with a customer-focused approach
• Positive attitude and willingness to learn in a team environment
• Ability to follow instructions and work under supervision
• Strong attention to detail and organizational skills
• Basic problem-solving skills with the ability to recognize when to escalate issues
• Ability to manage time effectively and handle multiple tasks
• Comfortable working with computers and web-based systems
• Reliable, punctual, and dependable
• 0–1 year of customer service, retail, or administrative experience preferred
• High school diploma or equivalent required
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

Nice To Haves

• Experience with e-commerce or ERP systems is a plus, but not required

Responsibilities

• Support Customer Service Representatives, E-Commerce Representatives, and Account Managers with day-to-day administrative tasks.
• Respond to basic customer inquiries via phone and email regarding order status, shipping updates, and general product questions.
• Assist with order entry, returns, updates, and tracking to ensure accuracy of customer information, pricing, and shipping details.
• Coordinate with warehouse and internal departments to support timely order fulfillment.
• Process online returns and assist with warranty requests.
• Escalate complex customer concerns or complaints to Customer Service or E-Commerce Representatives.
• Maintain accurate records and update customer and order information in internal systems.
• Develop a basic understanding of company products and services to better assist customers.
• Follow established processes and guidelines to support consistent service standards.
• Contribute to team productivity by completing assigned tasks accurately and on time.
• Maintain a professional, positive, and team-oriented work environment.
• Perform additional support tasks as assigned by the Customer Service Manager.

Benefits

• Health, dental, and vision coverage for employees and their families
• Retirement savings plan with company match
• Paid time off, including vacation and sick leave
• Employee wellness and assistance programs
• Optional supplemental benefits, such as life, disability, and other voluntary coverage
• Educational support programs, including tuition reimbursement and student debt assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED