Customer Service Assistant - Automotive Finishes

Sherwin-Williams•Tallahassee, FL

8d•Onsite

About The Position

The Customer Service Assistant works with the Assistant Branch Manager and Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes but is not limited to supporting all aspects of branch operations, including customer service, sales, merchandising, inventory, and store safety. The Customer Service Assistant will work closely with our customers to determine their needs, answer their questions about Sherwin-Williams Automotive products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up to date with product features, and maintain the high quality and visual standards of the products and branch. The Customer Service Assistant is tasked with achieving excellent customer service while consistently meeting the branch’s sales goals.

Requirements

Must be able to work at Automotive Finishes #9274 located at 57 Appleyard Dr, Tallahassee, FL 32304.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.
A review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

Support all aspects of branch operations, including customer service, sales, merchandising, inventory, and store safety.
Work closely with customers to determine their needs, answer questions about Sherwin-Williams Automotive products, and recommend the right solutions.
Promptly resolve any customer concerns.
Ensure maximum client satisfaction.
Stay up to date with product features.
Maintain the high quality and visual standards of the products and branch.
Achieve excellent customer service while consistently meeting the branch’s sales goals.