Customer Service Assistant-Surgical Services

Trinity Health • Westerville, OH

11d • Onsite

About The Position

The Customer Service Assistant (CSA) serves as a liaison between patients, families, and clinical staff in an atmosphere sensitive to each person’s physical, emotional, social, and spiritual needs. The CSA functions in the spirit of teamwork, is accountable for teamwork and communication within the standards, policies, procedures, and guidelines of the organization.

Requirements

• Experience in dealing with customer service
• Effective Communication Skills
• Demonstrates effective inter-personal skills
• Demonstrates priority setting, organizational skills and the ability to remain calm under stressful situations

Responsibilities

• Acts as liaison between family and clinical staff
• Directs people to appropriate destination in a tactful and professional manner
• Provides support for patients before treatment and at discharge as directed by charge nurse or leadership
• Assists with transporting patients into and out of Center/ Department as necessary
• Effectively utilizes computer systems appropriate to area
• Practices proper identification procedures
• Understands and responds appropriately to emergency broadcast within the hospital/department.

Benefits

• medical
• dental
• vision
• Retirement savings account with employer match
• Generous paid time off programs
• Employee recognition programs
• Tuition/professional development reimbursement
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing
• Relocation assistance
• Employee Referral Rewards program
• DailyPay
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed