Customer Service Assistant / Customer Service Logistics intern

blackcrows • Los Angeles, CA

11d • Onsite

About The Position

blackcrows is looking for a Customer Service Assistant / Customer Service Logistics Intern to join its Customer Service team based in Los Angeles. You will be responsible for ensuring the smooth execution of the order-to-cash process as well as customer satisfaction for blackcrows across North America (NA). This role reports directly to the Finance Director NA and functionally to the Customer Service Manager. You will also work closely with ecommerce, supply chain, and sales teams. You will be at the heart of our supply chain, and your role will therefore be to ensure customer satisfaction and the proper execution of the Order-to-Cash cycle.

Requirements

• Ideally holding a Junior / Senior pursuing a Bachelor Degree in supply chain/logistics
• Strong communication skills and ability to collaborate across teams
• Curiosity and observational skills to identify potential issues, with the ability to raise alerts and suggest solutions
• Interest in continuous improvement and willingness to help optimize existing processes

Nice To Haves

• Initial experience with ERP systems is a plus
• Excel skills is a plus

Responsibilities

• Logistic Contact for the Ecommerce and Fedex (logistic preparation, check deliveries, contact Customer and Fedex in case of delivery dispute), proceed with the regularization in SAP if needed
• Elaborate the documents for Canadian Shipments (commercial invoices)
• Support the team in managing retail logistics flows and e-commerce
• Ensure customer satisfaction
• Act as a key link between customers, warehouses, carriers, and internal teams
• Retail order tracking & E-commerce: manage weekly store shipments, monitor deliveries, control lead times, and resolve issues
• Logistics customer support: respond to inquiries related to deliveries, returns, exchanges, and transport disputes
• Coordination with warehouses and carriers: monitor flows, optimize processes, and report incidents
• Update internal tools: ERP (orders, returns and credit notes, master data, etc.)

What This Job Offers

• Job Type: Part-time
• Career Level: Intern