Customer Service Assistant 3

State of Ohio•Columbus, OH

2d•Hybrid

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. The Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective. This position is currently remote (work from home) but can be subject to change to regular, in-office work.

Requirements

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
9 mos. exp. as Customer Service Assistant 1, 64431
6 mos. as Customer Service Assistant 2, 64432
Equivalent of Minimum Class Qualifications For Employment noted above

Nice To Haves

Customer Service

Responsibilities

Act as lead worker by providing work direction/assistance & training, on daily basis, to lower-level customer service assistants within the Telecommunications Unit & respond to difficult inquiries or those referred by lower-level customer service assistants
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
Document all correspondences with customers, as needed
Serve as a lead worker & assistant to unit supervisors in the Telecommunications Section

Benefits

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
Multiple pay increases over the first years of service!
Free Parking!
Free Gym Access & Walking Path!
Daycare On-site!
Cafeteria On-site!