Customer Service Assistant 3
About The Position
The Public Utilities Commission of Ohio (PUCO) regulates utility and transportation providers and works to ensure safe, reliable services for Ohioans. Within Business Resources (Docketing), which manages agency record retention and the Certificate Database, the Customer Service Assistant 3 serves as a lead worker in the Administrative Division under general supervision from a supervisor. The position provides first-line guidance and support to subordinate staff and assists management with daily operations and workflow coordination. Duties include maintaining the certificate database, processing tariffs, preparing materials for Supreme Court filings, identifying and reporting potential issues or deficiencies, participating in teams to improve electronic tariff filing procedures, and compiling data for production reports while ensuring information is accurate and reliable.
Requirements
- 12 months of training or experience in office practices and procedures, including 3 months involving operation of various office equipment.
- 12 months of training or experience in public relations or customer service, including techniques for dealing with difficult people.
- 12 months of training or experience in state and/or federal laws, rules, policies, and procedures applicable to assigned inquiries, requests, complaints, and/or transactions.
- 9 months of training or experience in typing, keyboarding, data entry, or word processing.
- 9 months of training or experience operating a personal computer.
- Alternatively, 9 months of experience as a Customer Service Assistant 1 (class 64431), or 6 months as a Customer Service Assistant 2 (class 64432), or equivalent of the listed minimum class qualifications.
Responsibilities
- Serve as the lead worker in the Administrative Division under general supervision from a supervisor.
- Provide first-line guidance and support to subordinate staff.
- Assist management with day-to-day operational needs and workflow coordination.
- Maintain the certificate database and process tariffs.
- Prepare materials for Supreme Court filings.
- Identify and report potential issues or deficiencies to the supervisor and/or legal staff.
- Participate on teams to devise and implement procedures to enhance electronic tariff filing processes.
- Compile data for production reports and ensure the accuracy and reliability of information provided.
- Perform additional duties as assigned.
Benefits
- Medical coverage
- Free dental, vision, and basic life insurance premiums after completion of eligibility period
- Paid vacation, personal and sick leave, and 11 paid holidays per year
- Childbirth, adoption, and foster care leave
- Education and development opportunities, including employee development funds and Public Service Loan Forgiveness
- Public retirement systems, including OPERS, STRS, SERS, and HPRS
- Optional deferred compensation through Ohio Deferred Compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
