Customer Service Assistant 2 [3 POSITIONS]
About The Position
This role involves responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures. The position requires greeting and responding to in-person, telephone, or written inquiries regarding vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically and medically restricted driver licenses, general inquiries, or driver license/registration status in a professional, courteous, friendly, respectful, and timely manner to ensure positive customer service. The role also involves listening carefully, asking appropriate follow-up questions to verify understanding, providing immediate, knowledgeable, accurate, and precise responses or firm commitments for future responses, following up to ensure all customer questions/concerns are answered, and documenting customer correspondence as needed.
Requirements
- 9 mos. trg. or 9 mos. exp. in office practices & procedures
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
- Or equivalent of Minimum Qualifications for Employment noted above
Nice To Haves
- BCI/FBI fingerprint check, and background check, may be required
Responsibilities
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
- Greet & respond to in-person, telephone &/or written inquiries from internal &/or external customers regarding the laws & procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically & medically restricted driver licenses, general inquiries or driver license &/or registration status in a professional, courteous, friendly, respectful, & timely manner to ensure positive customer service
- Listen carefully & ask appropriate follow-up questions to verify understanding
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
- Document correspondences with customers, as needed
Benefits
- Multiple pay increases over the first years of service
- Free Parking
- Free Gym Access & Walking Path
- Daycare On-site
- Cafeteria On-site
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
