Customer Service Assistant 2

State of Ohio • Columbus, OH

2d • $24 • Onsite

About The Position

As a CSA2 in the Business Resources Department, Administration Division you will: Respond to inquiries, requests for information and/or complaints; Coordinate requests for and retrieval of documents and information; Input and process public filings for DIS (Docketing Information System) Review paperwork submitted for correctness and performing quality control review; Prepare confidential documents for uploading into confidential document repository; Prepare and e-filing public comments received; Assist with front counter duties and acting as receptionist for division as needed; Other duties as assigned.

Requirements

• 9 mos. trg. or 9 mos. exp. in office practices & procedures
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• Equivalent of Minimum Qualifications for Employment noted above
• Customer Service
• Administrative support/services
• Clerical & Data Entry
• Customer Service
• Attention to Detail
• Collaboration
• Verbal Communication
• Written Communication

Nice To Haves

• Intermediate skills with Microsoft Office Suite (e.g., Word, Excel, PowerPoint & Outlook)
• Ability to learn various additional agency specific systems

Responsibilities

• Respond to inquiries, requests for information and/or complaints
• Coordinate requests for and retrieval of documents and information
• Input and process public filings for DIS (Docketing Information System)
• Review paperwork submitted for correctness and performing quality control review
• Prepare confidential documents for uploading into confidential document repository
• Prepare and e-filing public comments received
• Assist with front counter duties and acting as receptionist for division as needed
• Other duties as assigned

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed