Customer Service Assistant 2 [IN-OFFICE]
About The Position
This position is located at the Ohio Department of Public Safety – Bureau of Motor Vehicles/License Support Document Management. The role involves responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures. The assistant will greet and respond to in-person, telephone, and written inquiries in a professional, courteous, friendly, respectful, and timely manner to ensure positive customer service. Responsibilities include listening carefully to customer concerns, asking follow-up questions to verify understanding, providing accurate responses immediately or committing to a follow-up time, and ensuring all customer questions and concerns are thoroughly answered. The role also involves processing requests for items related to the Ohio driver license and state identification card. This position reports into the office 5 days a week.
Requirements
- 9 mos. trg. or 9 mos. exp. in office practices & procedures
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
- 9 mos. trg. or 9 mos. exp. in operation of personal computer
- Equivalent of Minimum Qualifications for Employment noted above
Nice To Haves
- Customer Service
Responsibilities
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
- Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
- Process requests for items related to the Ohio driver license & state identification card
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
- Free Parking
- Free Gym Access & Walking Path
- Daycare On-site
- Cafeteria On-site
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
