Customer Service Assistant 2

State of Ohio•Columbus, OH

1d•Hybrid

About The Position

The Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Reinstatement Processing Center is seeking a Customer Service Assistant 2. This role involves responding to inquiries, requests for information, and complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures. The position requires a professional, courteous, friendly, respectful, and timely interaction with internal and external customers via in-person, telephone, or written communication. The successful candidate will listen carefully to customer concerns, ask clarifying questions, provide accurate and immediate responses or firm commitments for follow-up, and ensure all customer needs are met.

Requirements

9 mos. trg. or 9 mos. exp. in office practices & procedures
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
Equivalent of Minimum Qualifications for Employment

Nice To Haves

Customer Service

Responsibilities

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
Listen carefully to internal & external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered

Benefits

Multiple pay increases over the first years of service
Free Parking
Free Gym Access & Walking Path
Daycare On-site
Cafeteria On-site
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )