Cincinnati - Customer Service Assistant 1 - PN: 20068866

State of Ohio • Cincinnati, OH

2d • Onsite

About The Position

This position is with the State of Ohio, Bureau of Workers' Compensation (BWC). BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, BWC provides insurance policies to cover workplace injuries and safety and wellness services to prevent injuries. BWC is a dynamic organization that offers career opportunities across many different disciplines and strives to maintain an inclusive workplace. The vision is to transform BWC into an agile organization driven by customer success, and the mission is to deliver consistently excellent experiences for each BWC customer every day. The core values are One Agency, Personal Connection, Innovative Leadership, and Relentless Excellence. The State of Ohio is a drug-free workplace which prohibits the use of marijuana. This position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39). BWC's core hours of operation are Monday-Friday from 8:00 am to 5:00 pm, however, daily start/end times may vary based on operational need. Most positions perform work on-site at one of BWC’s seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00 am or as late as 8:30 am, based on operational need and supervisor approval.

Requirements

• 3 months training or 3 months experience in office practices & procedures
• 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 months experience in typing, keyboarding, data entry or word processing
• 1 course or 3 months experience in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above
• Knowledge of: BWC & Industrial Commission (IC) policies & standard operating procedures; applicable state & federal regulations governing documents processed, reviewed &/or prepared; public relations; BWC claims documents & forms; SI; IC; CCT; BWC claims-related terminology; scanning & imaging; TPAs; MCOs; Document Renaming Policy.
• Skill in: operation of PC to efficiently log & enter data; CMS; use of general office equipment (e.g. telephone, fax machine), OnBase.
• Ability to: solve practical, everyday problems, gather, collate & classify information about data people or things; handle routine inquiries from & contacts with injured workers, employers, legislators; add, subtract, multiply, & divide whole numbers, fractions, percentages, & decimals; deal with problems involving several variables within familiar context; read, copy, & record figures; read short sentences with concrete vocabulary; copy records precisely without error; gather, collate, & classify information about claim files; move fingers easily to perform manual functions repeatedly; assess questions & provide appropriate info or referral; cooperate with co-workers on group projects () developed after employment.

Nice To Haves

• Employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Responsibilities

• Schedule Independent Medical Examinations (IME) with physicians on the BWC Disability Evaluators Panel, ensuring evaluations for Extent of Disability (EOD) and 90-Day exams are scheduled efficiently
• Coordinate with doctors on the BWC Disability Evaluators Panel to schedule Independent Medical Examinations (IME), including assessments for Maximum Medical Improvement (MMI), 90-day exams, and additional allowances
• Schedule C-92 exams for Percentage of Permanent Partial Disability (%PPD) awards, increases, and newly allowed conditions
• Index and rename documents received via fax before electronically filing them into injured workers’ claims
• Provide customer service via phone and in person, responding to general inquiries from injured workers, attorneys, and employers
• Receive, sort, and distribute incoming mail and deliveries

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed