Customer Service Assistant 1

State of Ohio • Columbus, OH

9d • Remote

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement. The Ohio Department of Taxation is seeking multiple talented candidates to fill entry level positions with the Customer Care Center.

Requirements

• 3 mos. trg. or 3 mos. exp. in office practices & procedures
• 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
• 1 course or 3 mos. exp. in operation of personal computer
• Must reside in Ohio and have a valid Ohio address for residence.

Nice To Haves

• Customer Service Professional Skills: Active Learning, Customer Focus, and Verbal Communication
• Technical Skills: Customer Service

Responsibilities

• Play a crucial role in providing assistance to taxpayers by answering routine questions and inquiries via consecutive phone calls.
• Utilize taxation systems to review taxpayer accounts and to provide summary/scripted guidance regarding billing or assessment notices and status of refund claims.
• Be given the opportunity to learn about and become knowledgeable of the various taxes assessed by the State of Ohio.
• Undergo thorough training on a wide array of tax types such as individual income tax, school district withholding taxes, and business taxes.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Tuition reimbursement
• Health and wellness programs
• Work-life balance initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed