Customer Service and Sub-Contractor Support

Bohn & Dawson Inc•Kirkwood, MO

2d•Onsite

About The Position

Join a Growing Industry Leader with 80 Years of Excellence! Are you ready to take the next step in your career with a growing company that values your skills and supports your growth? Bohn & Dawson is a trusted family-owned manufacturer of tubular components and welded assemblies with 80 years of proven success, and we’re looking for dedicated individuals to join our team. At Bohn & Dawson, you’ll enjoy competitive pay, great benefits (health, dental, vision, company-paid life insurance, 401K, Employee Assistance Program), and the stability that comes from being part of a long-standing industry leader. Whether you're just starting out or looking to advance your career, we offer a collaborative work environment where your contributions truly matter. Be part of something bigger—build your future with us! The Customer Service and Sub-Contract Support role falls under the general supervision of the Purchasing Manager. This role is responsible for entering customer purchase orders, preparing various reports and summaries, responding to customer inquiries in a timely and professional manner, communicating customer order changes / issues with the appropriate departments and coordinating the shipment and return of sub-contract work to support our customers’ schedules.

Requirements

Minimum of 3 years’ experience in Customer and Order Support in a manufacturing environment required or equivalent in business administration or purchasing.
Proficient with computers and Enterprise Resource Planning software required.
Exceptional customer service and communication skills, both written and verbal.

Nice To Haves

Bilingual in Spanish a plus.

Responsibilities

Download customer sales orders
Enters/aligns customer purchase orders – responsible for all sales order entry
Handles all customer service inquiries
Verifies accuracy of data.
Track customer orders via various B2B systems.
Works closely with the Shipping department to ensure on-time delivery.
Communicate customer sales order changes and escalate critical customer concerns to the appropriate level of management.
Monitors availability of production parts that need to go through a sub-contracting operation.
Coordinates with the shipping department and our sub-contractors to ensure that these parts are shipped, processed, and returned in a timely manner to meet the customer shipping goals.
Ensure accurate counts on hand at sub-contractor locations by facilitating cycle counts and performing on-site visits to validate counts.
Place orders to vendors and schedule raw material deliveries
Receive products against approved purchase order