Customer Service and Sales Representative - Bilinguals (Spanish) - Work from Home

Teleperformance•Concordia, IN

3d•Remote

About The Position

TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business in meaningful and sustainable ways. With over 500,000 employees speaking more than 300 languages, TP leverages its global scale and local presence to be a force for good in supporting communities, clients, and the environment. Through a balanced high-tech and high-touch approach, TP makes people's lives simpler, faster, and safer, helping companies adapt quickly to changing needs. The Customer Service and Sales Representative will be a key contributor, working in a collaborative and engaging environment as the eyes and ears for the team, fielding customer inquiries and finding innovative ways to respond. The company highlights that career advancement is possible, citing an example of a Chief Client Officer who started as an agent.

Requirements

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Demonstrate commitment to following established procedures and be customer service driven.
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Proactive approach to problem-solving with a focus on creating a positive customer experience.
Minimum subscribed download rate equal or exceeds 15.0 Mbps.
Minimum subscribed upload rate equal or exceeds 5.0 Mbps.
ISP must have no packet loss and ping under 50ms.
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN.
Proof of internet speed required.
Clean and quiet workspace.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible processing payments.
Track all call related information for auditing and reporting purposes.
Provide feedback on call issues.
Meet sales objectives as defined.