Bilingual Customer Service and Rebate Processing Specialist

Resource Innovations

8d•Onsite

About The Position

Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you. The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Requirements

Minimum of a high school diploma or equivalent
Fluent in both English and Spanish
Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
Minimum 6+ months of related work experience in a call center environment
Proficiency in 10-key data entry from computer keyboard.
Experience with various Microsoft programs, including Word, Excel, Access
Strong attention to detail
Strong organizational and prioritization skills and ability to multi-task
Excellent written and verbal communication skills
A positive and customer - friendly outlook
Able to follow directions as they are given

Nice To Haves

Experience in a data entry processing and customer centric call center environment preferred.
Experience working in energy efficiency or utility fields a plus

Responsibilities

Provides basic troubleshooting and recommend solutions
Data Entry - enters data into various database applications
Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents.
Communicates effectively as part of team approach with other departments in servicing customers.
Provides customer service activities such as responding to emails and phone calls.
Provides exceptional customer service and call handling in a customer centric environment.
Safeguards confidential customer information
May provide peer training to co-workers job shadowing support as assigned in area of responsibility
Willing to support any program within the department as assigned
Other duties as assigned