Customer Service and Dispatch Specialist

Mister Sparky of Barrington and Northbrook•Rolling Meadows, IL

9d•$20 - $30•Onsite

About The Position

The Customer Service & Dispatch Specialist ensures that the first interaction a client has with our organization is first rate in terms of service quality. The role provides options for service/sales appointments and is required to hold call center performance metrics that are required in the organization.

Requirements

Minimum 2 years of experience in customer service experience.
Geographical knowledge of service area and/or GPS/map reading skills.
Advanced communication and customer service skills.
Experience in using Microsoft Word and Excel.
Ability to pass a background check and drug screen.

Nice To Haves

Experience with ServiceTitan is preferred

Responsibilities

Maintains the scripting required and provided by the franchise system for quality and efficient interactions with the inbound client base.
Offers appointment windows, ancillary products and services that contribute to achieving the business goals.
Maintains customer database, ensuring complete, accurate, and updated entry of information.
Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
Enters service calls, schedules calls, and generates call debriefing with electricians daily.
Follows up and schedules preventive maintenance service appointments.
Reviews completed service work orders for accuracy.
Participates in all company sponsored training classes.
Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
At the request of the leadership, may be required to perform administrative duties to assist with the overall efficiency of the operation.
Always maintains a professional image by: Following safety policies and procedures. Abiding by ALL standards of performance and code of ethics. Maintaining a courteous demeanor with all customers and associates.