Entry- Level, -REMOTE Bilingual Spanish and Brazilian Portuguese , Customer Service and Claims Positions

Sedgwick•Telecommuter OH, OH

2d•Remote

About The Position

Join Sedgwick, a company with 33,000 colleagues dedicated to helping people facing the unexpected. We offer a stable work environment, comprehensive training, dedicated mentorship, career growth opportunities, and a diverse benefits package supporting mental, physical, financial, and professional well-being. This entry-level, remote position is for bilingual individuals fluent in Spanish and Brazilian Portuguese, focusing on customer service and claims handling for USA and Latin American customers.

Requirements

High school diploma or GED required.
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
Excellent oral and written communication skills.
PC literate, including Microsoft Office products.
Good customer service skills.
Strong organizational skills.
Good interpersonal skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.
Must be literate in English, with the ability to read and communicate effectively in a professional setting.
Bilingual Spanish and Brazilian Portuguese.

Nice To Haves

1–2 years of office experience.

Responsibilities

Expedite the Customer Service claims application process.
Ensure correct case assignment.
Act as a customer liaison to assist with resolving problems and/or questions.
Handle calls in both Portuguese (Brazilian) and English.
Assign new claims to the appropriate claims handler.
Enter verbal and written application information accurately into the claims management system.
Contact customers regarding documentation required to process a claim, required time frames, and claim status.
Communicate clearly and professionally with customers regarding all aspects of the claims process.
Participate in and maintain a quality service culture within the Customer Service Team.
Attend scheduled work hours.
Perform other duties as assigned.
Serve as a cross-trained resource, capable of supporting multiple functions or departments as operational needs require.