Part-time Customer Service and Billing Specialist

Town of Plainfield • Plainfield, IN

1d • Onsite

About The Position

The Customer Service and Billing Specialist is responsible for exceptional customer service and all utility accounts receivable and billing-related tasks related to the payment of fees owed to the Town for utility services.

Requirements

• High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience.
• Microsoft Outlook, Word, Excel, PowerPoint, and MUNIS.
• A comprehensive knowledge of accounts receivable processing is required.
• A basic understanding of general accounting principles and practices and report writing, while paying close attention to detail is required.
• The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required.
• The ability to enforce rules and follow all established protocols and guidelines is required.
• The ability to multi-task and work in a fast paced environment while providing exceptional customer service is required.
• The ability to operate a multi-line telephone system is required.
• The ability remain current with all required licenses, certifications and in-service requirements is required.
• The ability to operate a computer, printer, copy machine, scanner, fax machine, and other office equipment is required.
• The ability to speak, read and write in English is required.

Nice To Haves

• Previous accounts receivable experience is desired.
• First Aid, CPR, and AED certifications are desired.
• Spanish is desired.

Responsibilities

• Provides exceptional customer service and concierge services at the Government Center.
• Answers all incoming calls and directs them to the proper department and/or location.
• Responds to email, telephone, written, and walk-in inquiries as to the status of utility bills, meter reading, repairs, and related issues.
• Creates, prepares and processes the utility monthly billing statements, cross checking for accuracy.
• Creates work orders to verify reads for billing purposes, as needed.
• Processes payments from the drop box, lock box, online, telephone, or in person, posts payments to the proper account and receipts monies in the appropriate daily batches in the software system.
• Balances and prepares the daily batches and prepares the bank deposit slips.
• Controls and balances cash drawers on a daily basis.
• Processes new and moving accounts, changes in services, and service work orders for the Utility Board, completes assessment letters, processes recycle requests and files work orders, as needed.
• Creates new accounts as new subdivisions are established, creating sequencing numbers, work orders as meter sets are requested, adds meter sets and services to accounts.
• Processes late fees and creates shut-off lists for the Department of Public Works to complete, processes payments and work orders to reconnect after customers bring their accounts current.
• Processes nonsufficient funds checks to include the approval and processing of adjustments and notifies the customer requesting repayment with cash or credit only.
• Prepares and files liens for delinquent sewer balances and sends outstanding water balances while making the appropriate adjustments to the collection agency.
• Prepares and maintains a log of work orders to schedule service, including new service, disconnections, transfers, adjustments, meter rechecks, installations, repairs and replacements.
• Completes month-end reports related to the general ledger and other department-related information.
• Completes special projects, as assigned.
• Performs tasks related to the other jobs in the department during absences.
• Attends meetings, as assigned.

Benefits

• Town-related Competencies: Teamwork and Collaboration, Service to Citizens, Professionalism, Dependability, Interpersonal Communications, Job Knowledge and Work Habits
• Job-related Competencies: Problem Solving, Oral Communication, Written Communication, Organizational Support

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED