Customer Service and Billing Assistant

Orange Water And Sewer Authority•Nc, NC

5d•$46,175 - $69,262•Onsite

About The Position

Seeking a friendly, welcoming, and helpful Customer Service and Billing Assistant to join our dynamic team. This position provides customer service and administrative and technical support for the Community Relations and Finance Departments.

Requirements

High school diploma or GED
Two years’ experience working in an administrative and/or customer service role.
Ability to effectively communicate information to customers, public, and other staff.
Proficient in Microsoft Office and SharePoint and all office equipment.

Nice To Haves

Notary Public and Certified Client Service Specialist required within one year of hire. (OWASA will cover the cost of training and certification.)

Responsibilities

First point of contact for visitors entering the main Administration Building; greets visitors.
Answer main telephone line and directs calls.
Organize, schedule, and prepare for meetings and special events, including assistance with monthly Board meetings.
Gather, secure, and verify information to prepare documents and presentations.
Conduct data entry of information by developing and maintaining spreadsheets, databases, and various computer files.
Maintain electronic and paper filing systems for department(s).
Prepare and execute large mailings.
Distribute and process incoming/outgoing mail daily.
Request, issue and review for accuracy purchase orders, invoices, and check requests.
Maintain the overall operation and service for the organization’s postage machine; order supplies and maintain inventory.
Provide back-up support for Customer Service Representatives, including cross-training on cashiering, general customer support, and customer engagement.
Assist Customer Service Manager with special projects, including assistance with preparing data and reports.
Help in tracking key performance indicators for the Customer Service and Billing Team.

Benefits

Salary Range is $46,175 - $69,262
Membership in the NC Local Government Employee Retirement System
5% Employer 457 Deferred Compensation contribution
Retirement Health Savings account
Employer paid Health, Dental, Vision, Life insurance, Dependent Life, Long-term Disability
Cell Phone Stipend
Vacation, Sick, Personal, Bereavement and Parental Leave
12 Paid Holidays
Educational Reimbursement
Bonus Pay for Additional Certification and/or Education
Ability to transfer unused sick leave from preceding NC Local Government or State agency employer