Customer Service and Account Support Representative

CLP Circular Services•Dallas, TX

2d•Onsite

About The Position

The Customer Service and Account Service Representative (CSASR) serves as a primary point of contact for customers and supports all aspects of customer service needs. This position partners closely with operations and sales to resolve inquiries, coordinate service, maintain accurate customer accounts, and ensure a prominent level of customer satisfaction. The recycling industry is fast-paced, and every day can bring new challenges. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple requests while maintaining professionalism and responsiveness. This position is fully in office at our newly opened Frisco, Texas location.

Requirements

2+ years of customer service experience
Strong written and verbal communication skills
Experience researching and resolving service discrepancies
Proficiency in Microsoft Office and customer management systems
Strong organizational skills and attention to detail
Comfortable with basic math

Nice To Haves

Experience with Cie Trade or similar customer management systems
Recycling and/or Transportation industry knowledge
Bilingual – English/Spanish

Responsibilities

Answer incoming phone calls and emails, responding promptly and professionally to all inquiries.
Research missed pickup inquiries and coordinates rescheduled service with the Transportation Department.
Process equipment service requests, document all relevant details, and coordinate with operations, transportation, and maintenance teams.
Assist customers with client portal access and navigation.
Send welcome emails to new customers
Respond to customer questions regarding service frequency, added services, and contact information.
Set up new customer accounts and associated information.
Maintain customer accounts and process requested accounts or service changes accurately and timely.
Investigate service discrepancies including missed pickups, unrequested pickups, grading discrepancies, duplicate dispatches, and erroneous hauls.
Work closely with Accounting and operations to review and resolve customer account issues.
Provide customers with requested documentation such as COIs, W9s, ACH forms, weight statements, and educational materials.
Prepare and distribute required weekly and monthly reports including tonnage reports, environmental reports, CODs, and other customer-specific service documentation.
Follow month-end checklist and complete assigned administrative tasks.
Coordinate closely with Operations, Transportation, Sales, Accounting, and Maintenance teams to ensure service accuracy and customer satisfaction.
Escalate issues requiring management approval when necessary.
Maintain accurate records and documentation of customer interactions and adjustments.