Customer Service Analyst

Cerapedics•Westminster, CO

8d•Onsite

About The Position

Cerapedics is a global, commercial-stage orthopedics company dedicated to redefining the path to bone repair. The Customer Service Analyst will serve as a liaison between administrative functions and customer-facing interactions with hospitals and distributors. This role is responsible for processing all sales orders for a specified Sales Territory and providing support to the U.S. sales team and Cerapedics Customers. A typical day involves handling requests, resolving order-related issues, and responding to inquiries regarding products and orders.

Requirements

Minimum of one year of relevant work experience.
Experience with high level of engagement focused on problem solving.
Account and Customer organization and strong interpersonal skills.
Strong written and oral communication skills.
Customer Service experience in a fast-paced environment.
Excel and Microsoft proficiency.
Committed to consistently delivering accurate and efficient information.
Team player ready to work together to meet department and Company goals.

Nice To Haves

SAP, Medical Records or Products background a Plus.

Responsibilities

Process orders in ERP System for an established Sales Area.
Provide internal and external Customers with information and documentation as requested.
Build productive, collaborative relationships through effective and efficient communications.
Manage complaints and requests, provide appropriate solutions within the expected timeframe, and follow up to ensure resolution.
Process orders for Consignment Inventory at Hospital and Distributor locations.
Manage the Orders for an assigned Sales Area by understanding the Account characteristics and nuances and how that affects Order processing.