Customer Service Ambassador

ABM•Dallas, TX

13d•Onsite

About The Position

This role involves a variety of tasks related to customer service, cash handling, and administrative support. The Customer Service Ambassador will be responsible for processing payments, managing daily cash receipts, assisting with collections, and ensuring excellent customer service standards are met. The position requires strong communication skills, proficiency in Microsoft Office, and the ability to work effectively in a team environment.

Requirements

Must be able to communicate (written and verbally) in English
Proficient in Microsoft Office, including Word, Excel, Outlook, etc.
Excellent with basic Math
Ability to work effectively as a team player
Enjoy working with the general public
Must pass a pre-employment background check, drug test and MVR check.

Nice To Haves

Bilingual - Spanish preferred.
Preferred experience in JDE/Score 4, but not required
Flexibility and ability to manage multiple tasks.

Responsibilities

Review, audit and input Daily Cash Receipts (DCR).
Entering Monthly Parker and payment of such.
Process payments received by locations.
Data entry under JDE 8.12. & Park ABM
Assist in verifying DCR bank deposits and issuing Discrepancy Reports as needed.
Assist with all collections by phone.
Maintain filing and monthly storage of all forms.
Performs receptionist duties as needed.
Ensure each customer receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each customer.
Maintain established policies, procedures, objectives and quality assurance.
Follow established dress code and hygiene guidelines, including being properly identified.
Alert appropriate personnel if suspicious activity is noticed during the regular course of duty.
Proactive approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
Perform other duties and projects as assigned.