Customer Service Agents

Herzog•Hartford, CT

1d•Onsite

About The Position

TransitAmerica Services, Inc. is currently looking for qualified Customer Service Agents to operate our customer service centers in New Haven, CT and Hartford, CT to join our team. The pay rate for this position is $23.00 per hour.

Requirements

High School diploma or equivalent.
A valid Driver’s License is required.
Must be proficient in MSWord, Excel, and Outlook. Familiar with the use of mobile apps and Microsoft Teams
Ability to compose well written emails that are clear and concise.
Must be able to reconcile cash, credit and debit card transactions.
Subject to pre-employment background check and motor vehicle report review.
Subject to pre-employment physical, medical evaluation, and drug screen.
Successfully complete and maintain any required safety certification and testing on an annual basis.

Nice To Haves

Bilingual in Spanish preferred but not required.
Prior customer service experience is preferred.

Responsibilities

Answer customer questions and assist in ticket sales through ticket vending machines and mobile app.
Answer telephone inquiries.
Provide timely service information regarding train schedules and any related delays.
Responsible for updating all information/displays regarding trains and track numbers and all public-address announcements.
Responsible for securing, transporting and logging lost and found items.
Manage and maintain Customer Service database using Salesforce. Attempt to contact customers in a timely manner and dispose of unclaimed items according to company policy.
Maintain/update any printed materials for all stations.
Assist in processing refunds and contacting passengers to gather information.
Assisting passengers in the station, boarding and alighting the train.
Be responsible for providing outstanding, friendly, customer service to all stations.
Required to disseminate information to the public related to the operation of the CTrail Intercity passenger rail service.
Assist with the sale of tickets using cash; credit or debit cards; manage lost and found and address customer complaints, refunds, and concerns.
This position will assist the Customer Service Manager and Office Manager with other duties as assigned.
Regular and consistent engagement, participation and promotion of Herzog’s Culture and its essential behaviors are a requirement for this position.
Regular and predictable attendance and punctuality are a requirement for this position.
Other duties as assigned.