Customer Service Agent

George Mason University • Manassas, VA

11d • $14 • Onsite

About The Position

Customer Service Agents (CSAs) comprise the nucleus of the Freedom Center’s
Customer Service Department – more commonly called the front desk. In this role,
CSAs are expected to greet and check-in members, be knowledgeable of and
proficient in explaining and processing membership and program registration
requests, scheduling Group-X classes and on-site wellness scheduling/check-in,
and be familiar with and communicate effectively about every other department
and function at the Freedom Center in order to direct members and guests to
those who can answer their questions more completely if there’s additional
interest. Being the single primary revenue source for the Freedom Center,
training in and membership processing and competency, preferably through Fusion,
is paramount.

Requirements

• Previous customer service, cash-handling, and computer/database experience;
• Effective verbal and listening skills;
• Ability to communicate respectfully and effectively with a very diverse and multicultural community population;
• Ability to act with tact and courtesy;
• Demonstrated ability to multitask;
• Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; and
• Must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.

Nice To Haves

• Previous sales experience.

Responsibilities

• Greet and check-in members;
• Be knowledgeable of and proficient in explaining and processing membership and program registration requests;
• Schedule classes and swim-lane reservations, along with on-site childcare scheduling/check-in; and
• Be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there’s additional interest.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees