Customer Service Agent

DSV • Lithia Springs, GA

4d

About The Position

Responsible for providing high‑quality customer support, resolving inquiries and issues, and ensuring a positive experience for all customers.

Requirements

• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
• Exceptional interpersonal and analytical skills required.
• Generally prefer 0-2 years of related supervisory experience.

Nice To Haves

• Bachelor’s degree or equivalent strongly preferred.

Responsibilities

• Provide professional, timely, and accurate responses to customer questions about services.
• Enter customer information into internal systems to maintain records of service requests, issues, and resolutions.
• Handle customer complaints in accordance with client protocols and standard operating procedures (SOPs).
• Research, document, and resolve customer service issues.
• Assist with maintaining databases related to call volumes and service trends; flag recurring issues or patterns to leadership.
• Monitor personal productivity and meet established performance metrics.
• Review automatic call distribution (ACD) data to understand call flow and support efforts to reduce customer hold times.
• Participate in call monitoring sessions for quality assurance and follow service standards, accuracy expectations, and company policies.
• Follow established work procedures and contribute ideas for improving efficiency and customer experience.
• Promote and maintain a safe working environment by adhering to company safety practices and procedures.
• Participate in required training to remain informed about processes, systems, and service expectations.
• Maintain proficiency to meet productivity and organizational goals.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
• DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees