P/T Customer Service Agent - $21.34
Europcar•San Jose, CA
•Onsite
About The Position
Every vehicle is ready. Every customer is welcome. Every time. At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.
Requirements
- Valid Driver's License
- High School Diploma or equivalent
- Top-notch people skills
- Ability to troubleshoot with a smile
- Patience and understanding throughout the rental experience
Responsibilities
- Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor
- Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels
- Secure the vehicle keys and ensure all personal belongings and luggage are safely removed
- Complete and submit the required paperwork to notify management of any mechanical damage or issues
- Review the final rental contract with the customer, clearly explaining all charges
- Maintain a clean, organized, and presentable ready line area
- Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up
- Inspect vehicles for quality standards and promptly pull any that need servicing
- Facilitate vehicle exchanges, swaps, or upgrades based on customer requests
- Confirm that an adequately completed checkout slip accompanies each vehicle
- Assist customers in locating their rental cars and help with luggage when necessary
- Support the efficient flow of vehicles by moving and parking cars within the facility as needed
- Perform other duties as assigned to support business needs and objectives
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
