Customer Service Agent PT

ADVANCED AIR LLC • Phoenix, AZ

8d • Onsite

About The Position

We are actively in search of a Customer Service Agent to support our operations at Phoenix Sky Harbor International Airport! This position is 100% on-site, so being based in the Phoenix, AZ area is a must. Customer Service Agents work in fast-paced environment, and should be comfortable working in any weather, including rain, snow and heat.

Requirements

• Must have authorization to work in the U.S.
• Must have valid Driver’s license and clean driving record
• 2+ Years of Customer Service Experience
• Experience with Microsoft Office products including Outlook, Word and Excel
• Excellent communication and problem-solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints / Must have valid Driver’s license and clean driving record
• High School diploma or GED equivalent
• May be required to push/ pull ground service equipment weighing approximately 5,000 lbs
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

Responsibilities

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
• Answer telephone to provide information, resolve problems or complaints, and assist as needed
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
• May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
• Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, assisting passengers as needed.
• Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
• Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquires both in-person and over the telephone
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning
• Transport passengers via shuttle or van as required
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required
• Maintain Advanced Air brand standards and consistency in the ground experience.
• Identify opportunities to improve customer experience and increase satisfaction
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task
• Ensures FAA, TSA, Airlines & Airport regulations are followed at all times.
• Will be required to obtain and maintain a Secured Identification Display Area (SIDA) badge for certain airports.
• Additional duties as assigned by Supervisor.

Benefits

• Competitive salary
• PTO and Sick Time (PTO provided to full time employees)
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest
• 401k plan with dollar-for-dollar employer match up to 4%

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees