RYA CSA

Ryan Air, Inc. • Nome, AK

19h

About The Position

The Customer Service Agent ensures customer needs are resolved favorably and in a timely manner, while completing related computer and paperwork tasks accurately and efficiently. The role assists customers with shipping, receiving, or locating freight over the counter and by telephone; processes daily Takeflite sales tasks and documents; handles flight operations database tasks and documents; and provides customer service and paperwork support for ground service contracts. The agent also maintains clean and orderly office and customer service areas and performs other duties as assigned.

Requirements

• Proven customer service skills.
• Excellent communication skills.
• Ability to take directions and be flexible.
• Ability to analyze and solve problems.
• Excellent computer skills.
• Ability to work independently and as part of a team.
• General office skills.
• High school graduate or equivalent.
• For Anchorage, Nome, Kotzebue, and Bethel stations, ability to pass a ten-year security background check for airport badging.
• Able to stand, walk, bend, kneel, stoop, crouch, and climb for up to 8–10 hours a day.
• Able to frequently and routinely lift or move items weighing over 70 pounds.

Nice To Haves

• Prior applicable experience preferred.

Responsibilities

• Greet and assist customers with shipping, receiving, or locating freight over the counter or by telephone.
• Process daily Takeflite sales tasks and sales documents.
• Complete computer database flight operations tasks and flight documents.
• Provide customer service and complete paperwork for ground service contracts.
• Maintain clean and neat office and customer service areas.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED