Customer Service Agent, Entry Level Position, Various Locations (Motor Vehicles Division)

Jefferson County Clerk's Office • Louisville, KY

17h • $34,965 • Onsite

About The Position

This is an entry-level position within the Motor Vehicles Division, requiring effective communication and clerical skills. The role involves assisting customers with various transactions, verifying documents, operating office equipment, and handling inquiries both in person and over the phone. The position requires a commitment to learning relevant laws and procedures for processing motor vehicle transactions and accurately managing data and monetary transactions.

Requirements

• Kentucky resident
• Able to be bonded
• Effective written and verbal communications skills
• Able to operate office equipment including computer (PC & KAVIS), printer, fax machine, copier, scanner and multi-line phone
• Able to learn the laws, regulations, policies and procedures necessary to process motor vehicle transactions
• Ability to record and transfer data accurately in a timely manner
• Ability to process monetary transactions accurately
• Six months experience in customer service, data entry, and/or processing monetary transactions
• An equivalent combination of education and experience can be substituted

Responsibilities

• Assist customers in processing various transactions
• Reviews and verifies documents for accuracy and completeness
• Operates a computer to retrieve and record data
• Handles customer inquiries (in person and over the phone)
• Prepares forms
• Collects payments made by cash, check, credit card and ACH accounts
• Balances cash drawer and follows cash handling procedures
• Assist with inventory and ordering of supplies
• Required to work the late afternoon shift
• Answers the phone and directs calls accordingly
• Receives and processes mail
• Corresponds with other agencies and organizations
• Performs other duties as assigned by the manager

Benefits

• Over $13,000 paid Individual Employee Health Insurance premium yearly
• 10 paid Holidays per year
• Excellent schedule that provides work life balance with nights and weekends off
• 26.95% of salary contributed by Employer to Employee Retirement
• Employer paid Life Insurance policy
• Short and Long term disability offered
• Accrual of Vacation, sick and personal paid time off
• Up to $1200 per year tuition assistance for qualifying classes
• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K/403b Plan
• Pension/Retirement
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees