RYA CSA

Ryan Air, Inc. • Bethel, AK

3d

About The Position

The Customer Service Agent’s primary responsibilities is to ensure customer
needs are resolved favorably for the customer in a timely manner and that all
associated computer and paperwork are tasks are completed accurately and
efficiently.

Responsible for greeting and assisting customers with shipping, receiving or
locating their freight either over-the-counter or on the telephone.

Responsible for processing Takeflite sales tasks and sales documents on a daily
basis.

Responsible for computer database flight operations tasks and flight documents.

Responsible for ground service contracts customer service and paperwork.

Maintains office and customer service areas ensuring they are clean and neat.

Other duties as assigned.

Requirements

• Must have proven customer service skills.
• Must have excellent communication skills.
• Ability to take directions and be flexible.
• Ability to analyze and solve problems.
• Excellent computer skills required.
• Able to work independently as well as part of a team.
• Must have general office skills.
• High school graduate or equivalent.
• For Anchorage, Nome, Kotzebue and Bethel Stations - Must be able to pass a ten year security background check for airport badging.
• This position is very active and may require standing, walking, bending, kneeling, stooping, crouching and climbing up to 8 – 10 hours a day.
• Requires frequent and routine lifting or moving items weighing over 70 pounds.

Nice To Haves

• Prior applicable experience preferred.

Responsibilities

• Greeting and assisting customers with shipping, receiving or locating their freight either over-the-counter or on the telephone.
• Processing Takeflite sales tasks and sales documents on a daily basis.
• Computer database flight operations tasks and flight documents.
• Ground service contracts customer service and paperwork.
• Maintaining office and customer service areas ensuring they are clean and neat.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees