Customer Service Agent: Orlando International Airport

VIP Hospitality LLC • Orlando, FL

3h • Onsite

About The Position

Customer Service Agents (Ambassadors) will direct, guide, and assist passengers, visitors, and all airport employees via customer service-related functions. Your workday will include providing up-to-date and accurate information and wayfinding, awareness of potential opportunities to provide this service and reporting any facility and stakeholder issues in their designated and assigned areas.

Requirements

• At least 1 year of customer service experience at the airport or 2 years of general customer service
• Ability to be proactive/engaging/positive throughout their shift
• Ability to remain calm, empathetic, and helpful during conversations with passengers, team members, and other parties
• Ability to stand, move, and/or sit for periods of up to 10 hours
• Ability to carry and/or lift up to 15lbs
• Ability to obtain a Security Identification Display Area (SIDA) badge
• Ability to pass a drug screening test
• Fluent/Near Fluent in speaking and writing in the English language
• Fluent/Proficient in speaking a language other than English
• Ability to operate/learn how to operate software such as Microsoft Office 365, Rippling, SurveyMonkey, etc. without continued assistance
• Ability to operate/learn how to operate hardware such as smartphones, tablets, desktop computers, etc. without continued assistance

Responsibilities

• Direct, guide, and assist passengers, visitors, and airport employees.
• Provide up-to-date and accurate information and wayfinding.
• Identify opportunities to provide customer service.
• Report facility and stakeholder issues in designated areas.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid Time Off
• Sick Time Off
• Paid Bereavement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed