Customer Service Agent (Orlando International Airport)
About The Position
Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting hourly rate of $18. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs
Requirements
- High school diploma or GED
- At least 1 year of customer service experience
- At least 18 years old
- Hold a valid driver’s license with a clean driving record
- Authorized to work in the United States without requiring sponsorship
- Basic computer navigation skills
- Familiar with Microsoft Office applications
- Can work 40 hours per week
- Willing to wear a company uniform
Nice To Haves
- Speaking other languages is a plus
Responsibilities
- Welcome all customers upon arrival and gather feedback to improve their future rental experience
- Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
- Advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
- Identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
- Work in various weather conditions and are willing to take on additional tasks to support business needs
Benefits
- Healthcare coverage (medical, dental, vision)
- Life insurance
- Critical illness insurance
- Hospital indemnity insurance
- Pet insurance
- 401k plan
- PTO
- Sick leave
- Time and a half for working on public holidays
- Bonus plan based on performance
- Employee Assistance Program
- Employee-only rental rates
- Family rental options
- Exclusive discounts for employees
- Uniform
- Weekly dry cleaning for uniform
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
