Customer Service Agent, YWG (Part Time)

WestJet Group•Winnipeg, MB

5d•Onsite

About The Position

WestJet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador. Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more! You are there to help our guests, while creating the experience our guests have come to know and love about WestJet. This is a part-time position with scheduling requirements averaging 20-30 hours per week. This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Requirements

Minimum of two years’ experience in a customer-facing role.
Proven track record for punctuality and reliability.
Ability to multitask, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure.
Ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
Effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software.
Ability to work a flexible work schedule.
Required to work shift work, as we are a 24/7 operation.
Proficient in reading the English language.
Must have the ability to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Nice To Haves

Prior experience working in an airline, travel, tourism or hospitality would be considered an asset.

Responsibilities

Providing a safe and positive airport experience for our guests travelling through our airport.
Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
Follow all procedures to safely perform on time (SPOT).
Ensure and uphold exceptional guest service standards.
Effectively manage uncomfortable or challenging situations with the public.
Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
Must adhere to uniform and appearance standards as prescribed under company policy.
Other duties as assigned.