(BNA) Full-Time Customer Service Agent

United Ground Express•Nashville, TN

2d•Onsite

About The Position

United Ground Express is seeking a Full-Time Customer Service Agent at Nashville International Airport (BNA). This role involves greeting passengers, providing a seamless check-in and ticketing experience, and utilizing reservation/ticketing software to manage itineraries, issue boarding passes, and collect fees. Agents will ensure accurate passenger information processing and timely flight departures. A key part of the role is resolving passenger issues arising from flight interruptions in accordance with company policies. Responsibilities may extend to the Baggage Service Office for baggage tracking and handling related inquiries. The position requires comfort with computers, mobile devices, and new technologies, as well as the physical ability to stand and walk for an eight-hour shift, lift and handle baggage up to 70 lbs, and maintain composure while managing customer challenges. Additional duties include cleaning aircraft interiors, interpreting baggage tags and cargo labels, prepping and securing aircraft for flights, and using radio electronic devices for communication. Agents must ensure compliance with United and FAA regulations.

Requirements

Must be at least 18 years old
Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
Comfortable working with computers, mobile devices, and new technologies
Must be able to use radio electronic devices to communicate with co-workers or flight crew
Must be able to read, write, fluently speak, and understand the English language
Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
Authorized to work in the United States without sponsorship
Ability to operate a computer to enter and retrieve data
Ability to utilize radio equipment for communications
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances applicable to position qualifications

Responsibilities

Greeting passengers and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
Ensure passenger information is processed accurately, and flights are sent out on time
Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Comfortable working with computers, mobile devices, and new technologies
Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
Maintaining composure while managing customer challenges
Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
Cleaning of the interior of the aircraft
Read and interpret checked baggage tags, and cargo labels
Prepping and securing the aircraft for the next flight
Use radio electronic devices to communicate with co-workers or flight crew
Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies