Full-Time Customer Service, Baggage Service Agent
About The Position
Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Baggage Service Agent in our Ground Handling Department. The primary responsibility of the position is attending to mishandled luggage. This role tracks and arranges luggage for delivery while assisting customers with special needs. The successful candidate will be able to successfully complete the Baggage Service Agent training course and be able to work outside in varied weather conditions. This position will report to the General Manager.
Requirements
- Successful completion of training course
- Ability to work all shifts, all days including nights, weekends, holidays
- Ability to work outside in all weather conditions
- Ability to lift 70 pounds
- Valid driver’s license and clear driving record
- 10-year Criminal History Records Check
- Drug screen as required
- Proof of high school or GED completion
- Minimum 18 years of age
Nice To Haves
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Responsibilities
- Track mishandled luggage and arrange for delivery
- Assist customers with special needs
- Work as a team to provide excellent customer service and meet corporate objectives
- Keep company goals and customer expectations in mind when completing daily tasks
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical
- Dental
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
