Transcon Customer Service Agent
About The Position
Mastering our customers’ standard operating procedures (SOP). Understand department process flow and look for best practices to improve operational efficiency and productivity. Collaborating with management. Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following: Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly. Customers shipments are delivering per KPI’s, RDL’s and SOP’s. Exceptions are managed and resolved immediately. Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person. Status Reports sent out daily to customers. Delays are notated with reasons for the delay. Escalation of problems to Management when necessary. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Always meet compliance to regulations internal and external in accordance with government regulations. Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Attend branch meetings and accumulate the required number of training hours.
Requirements
- Knowledge of the Chicagoland area.
- Six months to one-year related experience in Domestic operations.
- Excellent oral and written communication skills.
- A proven history of providing exceptional customer service at all levels.
- Excellent organizational skills, time management skills in addition to a professional attitude.
- Great attitude and background based on compliments from customers and coworkers.
- Strong MS Office skills including Excel, PowerPoint, and OneNote.
Nice To Haves
- Operations/Industry Knowledge preferred
Responsibilities
- Mastering our customers’ standard operating procedures (SOP).
- Understand department process flow and look for best practices to improve operational efficiency and productivity.
- Collaborating with management.
- Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure data integrity, KPI adherence, and timely exception resolution.
- Communicating effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
- Sending out daily status reports to customers, notating delays with reasons.
- Escalating problems to Management when necessary.
- Promoting compliance in diligently following all company policies and regulations.
- Meeting compliance to regulations internal and external in accordance with government regulations.
- Proactively promoting the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Attending branch meetings and accumulating the required number of training hours.
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
