Transcon Customer Service Agent

Expeditors•Bensenville, IL

8d•Onsite

About The Position

Mastering our customers’ standard operating procedures (SOP). Understand department process flow and look for best practices to improve operational efficiency and productivity. Collaborating with management Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following: Data integrity for events and references (APR, APT/XDD, RDL, SHI, SHR, etc.) are updated properly. Customers shipments are delivering per KPI’s, RDL’s and SOP’s Exceptions are managed and resolved immediately. Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person. Status Reports sent out daily to customers. Delays are notated with reasons for the delay. Escalation of problems to Management when necessary. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Always meet compliance to regulations internal and external in accordance with government regulations. Culture: Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary . Attend branch meetings and accumulate the required number of training hours.

Requirements

Knowledge of the Chicagoland area.
Six months to one-year related experience in Domestic operations.
Excellent oral and written communication skills
A proven history of providing exceptional customer service at all levels
Excellent organizational skills, time management skills in addition to a professional attitude
Great attitude and background based on compliments from customers and coworkers
Strong MS Office skills including Excel, PowerPoint, and OneNote

Nice To Haves

Operations/Industry Knowledge preferred

Responsibilities

Mastering our customers’ standard operating procedures (SOP).
Understand department process flow and look for best practices to improve operational efficiency and productivity.
Collaborating with management
Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure data integrity, timely delivery per KPIs, RDLs, and SOPs, and immediate resolution of exceptions.
Communicate effectively and timely with customers, Expeditor’s offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
Send out daily status reports to customers, notating delays with reasons.
Escalate problems to Management when necessary.
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Always meet compliance to regulations internal and external in accordance with government regulations.
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Attend branch meetings and accumulate the required number of training hours.