P/T Customer Service Agent - $16.50

Europcar•Phoenix, AZ

10d•Onsite

About The Position

Keep the fleet moving and the lot running like clockwork. At Fox Rent A Car, our Operations Support Agents are the detail-oriented drivers behind a smooth fleet operation. If you thrive in fast-paced environments, love hands-on problem-solving, and take pride in keeping things organized and running right, this role is built for you.

Requirements

Valid driver's license required
Detail-oriented with strong organizational skills
Comfortable working independently in a fast-paced environment
Strong problem-solving instincts and a proactive approach

Responsibilities

Utilize the TSD application to accurately track and update vehicle statuses, ensuring cars are ready for customers or scheduled for maintenance promptly
Organize vehicles in assigned lot areas to ensure efficient flow — rental availability, maintenance, or transport to and from overflow lots
Maintain and update lot signage to ensure each rental vehicle is placed in the correct location
Prioritize vehicle detailing needs, marking units that require cleaning or maintenance to ensure they are rental-ready
Jump-start vehicles with dead batteries or perform minor repairs to ensure uninterrupted operations
Report any missing keys to the Fleet Manager immediately, ensuring all vehicles are accounted for and accessible
Coordinate and transport vehicles between locations — overflow and maintenance lots, local repair shops, or auctions
Tag and monitor vehicles that have been out of service for five days or longer, placing red hats on non-rentable units
Fill in service areas as needed, providing break coverage or additional support during peak times
Uphold a safe, clean, and professional environment in the lot and service areas
Support any additional tasks as requested by management
Perform other duties as assigned to support business needs and objectives