About The Position
SIXT is looking for a German and English Speaking Customer Service Agent to work 100% remotely from Spain. SIXT is a leading mobility service provider operating in over 100 countries with a large fleet of vehicles. The Customer Service team is crucial to delivering outstanding customer experiences. This role involves being the friendly voice and keyboard for customers, assisting them with various needs related to SIXT's services. The ideal candidate is motivated, customer-obsessed, and ready to represent a premium global brand from home.
Requirements
- Native or near-native German speaker with fluent English skills.
- A genuine passion for service excellence and helping customers find the right solution.
- At least 1 year of experience in a customer-facing or service-oriented role.
- Solid knowledge of MS Office tools.
- Strong verbal and written communication abilities, with a positive and professional tone at all times.
- Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace.
Nice To Haves
- Additional languages are a plus.
- Experience with CRM systems is a plus.
Responsibilities
- Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
- Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.
- Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
- Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.
- Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.
- Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.
Benefits
- 100% Remote Work — Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain.
- SIXT Employee Benefits — Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more.
- International Environment — Be part of a diverse, multilingual team spanning multiple countries and cultures.
- Professional Growth — Access to training, development resources, and the chance to learn from a highly motivated, experienced team.
- Team Spirit — Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings.
- Stability & Purpose — Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
