Agent(e) service à la clientèle | Customer Service Agent
Delmar International Inc.•Montreal, QC
About The Position
Reporting to the department Manager, the Customer Service Representative will process & review international ocean import cargo and manage booking transactions for a portfolio of clients. The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team. Lastly, the candidate will conduct customer review calls as per company requests.
Requirements
- 3 years of experience in a Freight Forwarding environment
- Bilingual (English and French)
Nice To Haves
- Experience in CargoWise One system or related systems
- College Degree in Supply Chain Management, International Transportation & Customs, or related field
Responsibilities
- Process and review international ocean import cargo
- Manage booking transactions for a portfolio of clients
- Communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet company targets
- Provide administrative support to the freight services team
- Conduct customer review calls as per company requests
Benefits
- Competitive compensation
- Comprehensive health and dental care
- Balance between work and home life
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
