Fully Remote Customer Service Agent
About The Position
At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day. We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs. This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.
Requirements
- High school diploma or GED required (additional education preferred)
- Prior customer service experience, especially in call-based environments
- Strong verbal communication skills and ability to quickly build rapport
- Ability to troubleshoot basic technical issues independently
- Comfort working remotely with minimal supervision
- Ability to complete an extensive credentialing and background check process
- Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
- Private, distraction-free workspace
- Ability to navigate computer systems efficiently
- Consistent attendance and reliability are essential for success in this role
- A pre-employment drug screening and criminal background check are required prior to employment.
Nice To Haves
- Bilingual (English/Spanish) candidates are strongly encouraged to apply
Responsibilities
- Answering inbound calls and delivering a positive, solution-focused customer experience
- Assisting with basic technical troubleshooting and creating support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
- Conducting follow-up calls to ensure issues are resolved and customers stay informed
- Providing consistent, high-quality service in a structured, supportive environment
Benefits
- Meaningful work that supports Veterans, military families, and communities nationwide
- A culture that values reliability, respect, and growth
- Real opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
