Call Center Agent ON SITE AKRON, OHIO

AnswerNet•Akron, OH

4d•Onsite

About The Position

We are seeking a dedicated and customer-focused Customer Service Agent to join our team. This is a full-time, in-office position located in Akron, Ohio. The role involves managing a high volume of inbound and outbound calls, identifying customer needs, providing accurate information, and resolving complaints to ensure customer satisfaction. The ideal candidate will have a proven track record in customer support, strong communication skills, and the ability to multitask effectively in a fast-paced environment. Flexibility in scheduling is required, as shifts vary across all seven days of the week.

Requirements

Proven customer support experience or experience as a client service representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Strong verbal, written, and interpersonal communication skills.
Ability to multitask, prioritize, and manage time effectively.
Proficient in typing.
Flexibility with scheduling and work hours.
At least 1 year of previous high-volume call center experience.
Experience working with an automatic dialer.
Must be computer literate.
Pleasant phone demeanor.
Experience in both Inbound and Outbound environments.

Responsibilities

Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.