Call Center Agent
About The Position
Heritage Federal Credit Union, recognized by American Banker as one of the Best Credit Unions to Work For, is growing thanks to our focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. We are searching for a Call Center Agent to join our amazing team! The Call Center Agent is responsible for ensuring that members who contact the Virtual Banking Center receive prompt and professional service. This position involves answering a variety of member inquiries via phone, chat, or video call and facilitating transactions in accordance with established procedures. Additionally, the Call Center Agent serves as a knowledgeable resource to inform members about Heritage’s extensive range of products and services. Enjoy a work schedule free from nights and Sundays. Plus, we offer premium pay for Saturdays! Starting Pay: $18.01/hour
Requirements
- High school graduate or equivalent.
- One to three years of previous or similar experience in customer service or related field.
- Excellent communication skills, oral and written.
- Accurate and efficient typing skills.
- Ability to work basic computer functions and applications.
- Professional phone etiquette skills
Responsibilities
- Promptly resolving members' questions or concerns with professional solutions.
- Effectively communicate with credit union members and personnel.
- Performs basic assigned Information center functions associated with position.
- Accurately perform duties with established policies and procedures.
- Responsible for other related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
