PT - Customer Service Agent - $19.29

Europcar•Denver, CO

2d•Onsite

About The Position

Fox Rent A Car, a Europcar Mobility Group USA subsidiary, is a leading player in the USA mobility market. Our mission is to become the preferred Mobility Service Company by providing innovative solutions to meet travelers' evolving needs. With attractive alternatives for short-term rentals and long-term vehicle usage, Fox Rent-A-Car offers a diverse range of mobility-related services nationwide. Join our dynamic team and be part of a company dedicated to delivering excellent customer service and driving the future of mobility. We’re seeking individuals with vibrant personalities who love interacting with people for roles like Ready Line Agent, Return Agent, or Exit Booth Agent. As a Customer Service Agent, you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish.

Requirements

Valid Driver's License
Top-notch people skills
Ability to troubleshoot with a smile
Patience and understanding throughout the rental experience
High School Diploma or equivalent

Responsibilities

Maintain a clean, organized, and presentable ready line area.
Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing.
Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.
Confirm that an adequately completed checkout slip accompanies each vehicle.
Assist customers in locating their rental vehicle, providing help with luggage when necessary.
Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.
Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
Pay close attention to detail, ensuring accuracy and thoroughness in all tasks.
Engage with customers leaving the facility politely, enthusiastically, and professionally.
Verify the completion and accuracy of customer rental agreements before finalizing the checkout process.
Efficiently scan and organize all required documents, ensuring paperwork is neatly maintained.
Obtain the customer’s signature on the checkout slip, ensuring all forms are correctly executed.
Maintain the cleanliness and appearance of the exit booth, both inside and outside, ensuring a professional presentation.
Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience.