Customer Service Agent

Executive Aviation • Masset, BC

19d • Onsite

About The Position

Executive Aviation is looking for permanent casual Customer Service Agents to work at the Masset Airport (ZMT). In Masset, you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. This role reports directly to an amazing Customer Service Coordinator who is there to support you.

Requirements

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment: A criminal background check

Nice To Haves

• Previous airport experience would be considered an asset

Responsibilities

• Greeting passengers
• Following airline specific check-in policies and procedures
• Have proper security clearances
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understanding flight document requirements and carry-on allowances
• Positively working with airline crew
• A physical ability to consistently lift up to 70lbs/32kgs
• Kindly enforce airline and airport policies and procedures to passengers
• In some cases, learn how to bridge an airplane
• Other duties as assigned

Benefits

• progressive wage ranges with lots of earning potential
• fantastic flight benefits with the airlines that we support
• great EA Travel perks

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree